Objective
To obtain a position with a progressive, stable organization that would benefit from my computer skills and management experience.
Experience
Beacon Bay Enterprises, Inc.
Information Technology Manager, 3/2002 to 5/2008
Set-up, installation and configuration of Point of Sale System, including site polling and data transfer. Manage all computer systems throughout the entire company. Also responsible for all aspects of the companies Internet presence.
Custom Business Solutions, Inc./WebPOSReports.com
Project Manager/Webmaster, 4/2000 to 3/2002
Set-up, installation and configuration of Windows NT based Point-of-Sale (POS) systems. Responsible for inter- and intra-office network connectivity as well as network administration in a Windows NT/2000 Server environment, email administration, internal hardware and software support, and R&D of new technologies.
Hospitality Solutions International
Installation Support Representative (ISR), 6/1999 to 1/2000
Installed Windows NT based POS systems in hotels and restaurants. Trainined all staff on operation of terminals as well as software. Also performed on-site software upgrades and minor hardware repairs.
ADT Computers
Operations Manager, Computer Division, 6/1998 to 4/1999
Responsible for operations in production and customer service. Performed R & D and cost analysis for computer systems to maintain a high level of technolgy and correct profit margins. Maintained and promoted corporate web site. Provided telephone support to end users. maintained all computer systems in-house, including the network server.
NWC Service Corp
Hardware/Software Support Technician, 2/1998 to 6/1998
Provided telephone technical support to end users, includuing troubleshooting hardware and software problems, walking end users through different procedures and simple repairs. Also performed depot repairs and communicated on-going system problems with manufacturers.
Information Technology Manager, 3/2002 to 5/2008
Set-up, installation and configuration of Point of Sale System, including site polling and data transfer. Manage all computer systems throughout the entire company. Also responsible for all aspects of the companies Internet presence.
- Achievements
- Implemented Broadband Credit Card & Gift Card Processing
- Successful migration of all retail locations from electronic cash registers to computer based POS system.
- Creation of polling and data transfer infrastructure to ensure accurating sales and labor reporting
- Assisted in sales building, resulting in sales increases at 15% or better at multiple locations
- Redesigned website to work with Wordpress for easier updates of content
Custom Business Solutions, Inc./WebPOSReports.com
Project Manager/Webmaster, 4/2000 to 3/2002
Set-up, installation and configuration of Windows NT based Point-of-Sale (POS) systems. Responsible for inter- and intra-office network connectivity as well as network administration in a Windows NT/2000 Server environment, email administration, internal hardware and software support, and R&D of new technologies.
- Achievements
- Successful migration of all office PC workstations from Windows 95/98 to Windows NT/2000 Professional.
- Creation of corporate image through Internet sites and marketing materials.
- Assisted in the creation and implementation of customer training program including trainig guidelines and documentation.
- Managed WebPOSReports.com, an Internet based reporting and messaging application. Completely redesigned the site to improve overall navigation and stability.
Hospitality Solutions International
Installation Support Representative (ISR), 6/1999 to 1/2000
Installed Windows NT based POS systems in hotels and restaurants. Trainined all staff on operation of terminals as well as software. Also performed on-site software upgrades and minor hardware repairs.
- Achievements
- Performed as Lead ISR for the Trump Taj Mahal Hotel and Casino POS system installation where we successfully installed more than 100 POS terminals and trained over 500 Food & Beverage staff and managers.
- Successfully completed over 20 POS system installations and softare upgrades, including training of all staff and management for each installation/upgrade.
ADT Computers
Operations Manager, Computer Division, 6/1998 to 4/1999
Responsible for operations in production and customer service. Performed R & D and cost analysis for computer systems to maintain a high level of technolgy and correct profit margins. Maintained and promoted corporate web site. Provided telephone support to end users. maintained all computer systems in-house, including the network server.
- Achievements
- Creation of corporate image through Internet site and marketing materials.
- Assisted in the migration from Intel Pentium based to Intel Pentium II based systems.
- Reorganized technical support department to increase customer satisfaction and decrease call volume through documentation provided with all new systems and available on the web site.
NWC Service Corp
Hardware/Software Support Technician, 2/1998 to 6/1998
Provided telephone technical support to end users, includuing troubleshooting hardware and software problems, walking end users through different procedures and simple repairs. Also performed depot repairs and communicated on-going system problems with manufacturers.
Skills
- Excellent supervisory and training skills. Proven ability to successfully recruit, train and motivate. Take pride in being able to function successfully in high stress situations.
- Possess excellent customer service and interpersonal skills. Proven ability to successfully interact with clients, peers, management and vendors from diverse social and economical backgrounds.
- Experienced with HSI Profit Series, POSitouch, REMANCO and Micros POS systems including setup, configuration, database programming, troubleshooting, training, repairs and maintenance.
- Excellent oral and written communication skills. Complete knowledge of Microsoft Office, Microsoft Windows desktop and server, and MacOSX. Complete knowlede of Internet technologies including effective website design and promotion, website creation using valid HTML & CSS, Wordpress and PHP.